Gelato Delivery Policy
The delivery address, contact number, delivery date and time at check-out are final. Please check that your delivery details are correct before checking out.
To ensure that our gelato is delivered frozen in its best quality, please make sure that your delivery details are correct for a successful delivery, as an unsuccessful delivery may compromise the quality of the gelato.
Before our delivery attempt, we will contact the phone number you provided to confirm that someone is present and contactable to receive the order on the chosen delivery day.
In the event that we are unable to contact you for confirmation, we may cancel the delivery attempt and notify you to re-schedule the delivery.
In the event that no one is around to receive although there is earlier confirmation, we will call you to check if we can leave the gelato with a neighbour. If you remain uncontactable, an admin & logistic fee of $15 will apply for a re-delivery. The same products packed for the order will be re-delivered at an agreed date and time window, subject to availability, and you agree to accept the condition as-is.
If you have placed an order for store collection, please collect it on the collection date and time selected, not earlier, as we need time to prepare your order.
The following delivery fees apply:
|Store Collection (Pick-up)
|Location within 0-4km from our store
|Location within 4-10km from our store
|Re-delivery of an unsuccessful delivery
If you have any other questions, please email us at firstname.lastname@example.org.
If you have any urgent requests regarding your online orders, please WhatsApp us at 8943 0349 (message only).